What happens after I send a booking request?
We forward your booking request directly to the landlord for review. They can accept or decline it. In the meantime, you can send further booking requests. Sending several requests at once significantly increases your chances of a confirmed booking.
Your booking request was accepted?
Great! If you’d like to rent this apartment, it’s best to confirm the booking soon, so it stays reserved for you. To confirm a booking, your profile must be fully completed and all required documents uploaded under “My account”. Once you confirm the booking request, the one-time service fee for tenants becomes due. It covers every service that keeps your booking safe and simple. For certain apartments, the first month’s rent also becomes due. The apartment is then reserved for you. Now you can discuss the rental agreement and move-in details directly with the landlord.
Please remember that you can only confirm one booking per period.
- If you withdraw the accepted booking request, you can confirm a different booking.
- If someone else was faster at confirming than you, you’ll receive the message “Reserved for someone else”.
Your booking request was declined
Your request didn’t work out for the landlord this time. There can be various reasons for this.
More information: Can I influence whether my booking request is accepted?